GUARANTEE

Caring for your Flowers...

Flowers do need love & care, they need professional florists to apply their specialised care and knowledge and most of all they need a good home.  At Flowerfusion we can guarantee the longevity of our flowers as this is our sole purpose to exist! 

We purchase the best quality blooms daily from Local and Interstate growers and flower markets, on arrival to our shop, every bloom is carefully conditioned to its specific requirements and when creating all of our designs every flower is inspected for imperfections by a professional florist. 

Upon arrival your flowers have a ‘How-To-Care’ card, a sachet of flower food and our contact details just in case the recipient wants to contact us for further advice (or just ring to say thank you for the beautiful flowers)!

Our Guarantee...

Being an Interflora florist, we offer the same level of flower and delivery guarantee. We guarantee the freshness, flower quality and value of every order. Delivery will be made on the date requested so long as orders are received in sufficient time to complete the order (received by 1pm most suburbs), and we will make every effort to deliver your order at the times requested, though specific times cannot be guaranteed, nor can we deliver on Sundays or days such as public holidays when we are closed.

If by some rare circumstance you or the recipient are not entirely happy with your delivery, and would like us to take action, you must let us know within 48 hours of delivery. Our professional staff can offer a solution as we do not believe in unhappy customers! We are nice people, and we stand by our product but also acknowledge that we are human and mistakes can happen no matter how hard we try to avoid them, and also that flowers are natural and susceptible to environmental fluctuations, so, if you’re not happy, we’re not happy.

Like all supply issues in any business, we do require the item be returned to us for assessment of the problem. If interstate or overseas, photographs are required within 72 hours of delivery.

Damaged Gifts, if you come across a damaged gift item ie. jar, vase, bottle etc and believe we are at fault, again please contact us to ensure a replacement item is redelivered asap.